Everyone in their life time has rung up a customer service phone number before. It is said that up to 80% of people in reality end up having a bad experience every time they ring up a company. There are various different reasons as to why things like this occur so lets have a look at them.

Long Hold

Probably the most frustrating aspect of this all is the amount of time that people get put on hold. This is simply not possible in this day and age as we all have very hectic lives. We have all experienced being put on hold for hours where they either play awful music, or every five minutes say that there is 20 people before you in the line up, which astonishingly never changes.

Not Helpful

When you do at long last end up getting through to a customer service spokesperson its in all likelihood a spotty adolescent chewing gum on the other end. The only words they seem to have in their vocabulary is I dont know mate.

Transfer

After you get the I dont know instruction you then get told that you are going to be transferred straight away to another section, but estimate what? You go back in that big queue and end up holding for hours again.

Cost

Then as a conclusion after all of the transfers you in highly likliness end up being on the phone for well over a few hours. Then your bill ends up coming through but you dont want to take the encounter and call the company again as you will enter the brutal circle of awful customer service.

This all leads to big businesses and companies losing their clients and then complaining, if they put as much money into customer service as they did into advertising they would be laughing.

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